1 · The agreement
These Terms of Service ("Terms") are a contract between you (the park, property, or business using DwellSpace) and DwellSpace, Inc. ("DwellSpace"). By creating an account or using the product, you agree to these Terms. If you don't agree, don't use the product.
2 · Your account
- You must be 18+ and authorized to bind the park/business you're signing up for.
- Keep your login credentials safe. You're responsible for what happens under your account.
- You can add team members. Each human should have their own login — no shared accounts.
- Tell us within 24 hours if you suspect unauthorized access.
3 · Fees & billing
DwellSpace costs $3 per site, per month, billed monthly or annually. "Site" means a rentable pad, cabin, or accommodation that appears in your DwellSpace grid. We'll give you a 14-day free trial with no credit card required.
- Annual plans get a discount equivalent to two months free.
- We bill on the 1st of each month, in arrears for sites activated during that month.
- Late payments accrue 1.5%/month interest (or the legal max, whichever is lower).
- We can change pricing with 60 days notice. Annual plans keep their rate through the prepaid term.
- Refunds: we pro-rate refunds for annual plans cancelled more than 60 days before renewal.
4 · Your data
Everything you put into DwellSpace — reservations, guest records, photos, notes, financials — belongs to you. We process it on your behalf so the software works. You can export it any time as CSV or JSON. When you cancel, you have 90 days to retrieve everything; after that, we delete it (see our privacy policy).
We grant no license to your data beyond what's necessary to operate the product. We won't sell it, train advertising models on it, or hand it to law enforcement without a lawful request (and we'll tell you when legally allowed).
5 · Your guests
You represent and warrant that you have the legal right to collect guest data you upload to DwellSpace, and that your park's own privacy policy tells guests how you use it. DwellSpace acts as a data processor for guest records under GDPR/CCPA terms. Our Data Processing Agreement is at dwellspace.com/dpa — it's incorporated into these Terms by reference.
6 · Acceptable use
Don't use DwellSpace to:
- Break the law, including anti-spam, anti-discrimination, and consumer-protection laws.
- Harass, deceive, or defraud guests.
- Send bulk marketing SMS or email without proper consent.
- Reverse-engineer, probe, or disrupt the service.
- Resell DwellSpace as your own product (you can use it to run parks you manage — that's the point).
Violations may result in suspension or termination. We'll generally warn you first, unless the violation is egregious or ongoing.
7 · Uptime & support
We target 99.9% monthly uptime for the production app and guest-facing park websites. If we miss that in a given month, you can claim a service credit (capped at that month's fees). Planned maintenance with 48 hours notice doesn't count against uptime.
Support: email and in-app chat, 7am–10pm MT, seven days a week. P1 incidents (the product is down) get paged 24/7. Our response-time SLA is on the Pricing page.
8 · Termination
You can cancel any time from your account settings, or by emailing support@dwellspace.com. No cancellation fees. Your access continues through the end of the paid period.
We can terminate your account for material breach of these Terms, illegal activity, or non-payment after a 14-day cure window. We'll give you 30 days notice and export assistance unless the breach makes immediate termination necessary.
9 · Warranty disclaimer
DwellSpace is provided "as is." We make no warranty that the product will be error-free, uninterrupted, or fit for a particular purpose beyond the express commitments in Section 7. To the maximum extent permitted by law, we disclaim all implied warranties.
10 · Limitation of liability
To the maximum extent permitted by law, neither party is liable for indirect, incidental, or consequential damages (lost profits, lost data, business interruption) arising out of these Terms. Our total liability in any 12-month period is capped at the fees you paid us in that period, or $1,000, whichever is greater. Nothing here limits liability for fraud, willful misconduct, or anything else that can't be limited by law.
11 · Indemnity
Each party will indemnify the other for third-party claims arising out of (a) its breach of these Terms, (b) its violation of law, or (c) its gross negligence or willful misconduct. Standard stuff. We'll handle our side; you handle yours.
12 · Disputes
These Terms are governed by the laws of the State of Montana, without regard to conflict-of-laws rules. Disputes go to binding arbitration in Gallatin County, Montana, under JAMS streamlined rules. Small claims court is also fine for either of us. No class actions. You can opt out of arbitration within 30 days of accepting these Terms by emailing legal@dwellspace.com.
13 · Miscellaneous
- Entire agreement. These Terms + our Privacy Policy + the DPA are the whole deal. Older emails don't count.
- Changes. We can update these Terms; material changes get 30 days notice by email. Continued use after the effective date = acceptance.
- Assignment. You can't assign without our consent. We can assign to an acquirer or successor.
- Force majeure. Neither party is liable for failures caused by events outside reasonable control (natural disasters, internet backbone outages, acts of government).
- Severability. If a court throws out part of these Terms, the rest still applies.
- No waiver. If we don't enforce something once, we haven't given it up.
Questions? legal@dwellspace.com. We read every message; we'd rather fix a confusing clause than argue about it later.